Privacy Policy Statement
Committed to respecting your personal information
Introduction to Our Privacy Policy
This policy explains how your personal data is handled, stored, and protected at Piloraxial. We respect your privacy and are committed to complying with laws in Malaysia.
Your trust is important to us. This page offers concise details on what data we collect, why, and your related rights under current legislation.
Personal Data Collection Overview
We collect only data necessary to respond to queries, improve the site, and comply with applicable laws. Your details are always handled securely and with transparency.
Information You Provide Directly
- • Details you enter when using our contact forms
- • Feedback or questions submitted through site features
- • Contact information such as your name and email address
- • Preferences for communication and content updates
- • Any attachments or supporting documents you provide
Information Collected Automatically
- • Device type, browser, and access times
- • Pages visited and time spent onsite
- • General geographic location by IP address
- • Cookies used for performance and analytics
- • Anonymous technical logs for support
How Your Data Is Used
Personal data is used to respond to your requests, enhance service quality, and meet legal requirements. We avoid sharing data except as needed for basic operations.
- • Responding to queries and information requests
- • Sending you updates if you request them
- • Improving the website experience
- • Complying with government regulations
- • Technical support, troubleshooting, and data security
- • Aggregating analytics for site development
- • Respecting opt-out and privacy rights
Our Commitment: We strive to maintain the confidentiality, integrity, and availability of your data at all times. Our policies are regularly updated for your protection.
Data Sharing Practices
We do not sell your information. Your personal data may be shared with service providers only as needed for lawful operation and site functionality.
Working With Service Providers
Service partners assist in site security, communications, and analytics. Each must meet strict confidentiality and data protection standards.
Legal Compliance Obligations
Personal data may be shared if required by Malaysian law or official order.
Anonymous Analytics and Stats
Aggregated, de-identified data helps us understand trends and develop site improvements.
Your Data Rights
You have the right to access, correct, or request removal of your personal data. We support data portability and ensure you can object to certain uses.
- • Request a copy of the data we hold
- • Ask us to correct or update your data
- • Ask us to remove your information
- • Request your data in a portable format
- • Object to certain types of data use
- • Request limits on personal data use
Contact us to use these rights or for questions about your data. We aim to respond to requests promptly.
Safeguarding Your Data
We employ industry-standard security measures and update our procedures as threats evolve to protect your data.
Technical Safeguards
- • Data encryption for storage and transfer
- • Frequent security monitoring and patches
- • Role-based access control for staff
- • Routine audits of systems and protocols
Organizational Protections
- • Data protection training for all staff
- • Regular policy reviews and improvements
- • Incident response and escalation procedures
- • Vendor agreements with privacy standards
How Long Data Is Retained
We keep personal data only as long as legally required or to fulfill the original purpose. Unneeded data is deleted securely.
- • Retained as long as your account is active
- • Kept as long as you continue site use
- • Stored for follow-up and recordkeeping
- • Kept per legal and tax regulations
- • Only retained with your consent
You may request deletion when no longer needed by emailing us.
Transfers Out of Malaysia
Personal data may be processed outside Malaysia if services are provided by foreign vendors. We ensure data is protected during all transfers.
- • Processed only for essential services
- • Protected by confidentiality agreements
- • Regular evaluation of foreign partners
- • Your consent sought when required
Cookies and Similar Technologies
Cookies may be used for site functionality and analytics. You can manage consent settings in your browser at any time.
Types of Cookies Used
- • Maintain website core functions and performance
- • Monitor site usability for improvements
- • Remember your choices and preferences
- • Support enhanced site features
See our Cookie Policy for details on managing cookies by browser.
Policy Update Process
We may update this policy to reflect operational or regulatory changes. Key updates will be highlighted during your next visit.
- • Major changes communicated by email and on this page
- • History of updates maintained for reference
- • Archived versions available on request
- • Most recent update date posted below
We encourage you to check this page from time to time.
Contact for Privacy Matters
Reach out for questions, requests, or more information about your privacy.
Piloraxial
Regus - Kuala Lumpur KL Sentral, Level 8, Kuala Lumpur 50470 Malaysia
Phone: +6014-030 7929
Email: content@piloraxial.pro
Last revised: January 5, 2026
Effective as of January 5, 2026